How to use this custom hooded cloak designer

1. Select your artwork file, accept image or vector file
2. Select an image file, the virtual proof will show automatically, the resolution of the image must be at least 2000x2000 pixels.
3. Select a vector file, we will provide the virtual proof by email.
4. Input the order quantity to get the price
5. Check your email and pay according to the instructions in the order, our emails might end up in spam folder, please check your spam folder.
6. After production is complete, we will send the product to the address.
7. Customized orderes do not accept cancellation or return, please note!
8. Our designer is very simple, if you are not satisfied with the virtual proof generated by the online designer, contact us and tell us what you want, we will do it manually.
9. If you want to download your design, click this -> download design

We print the pattern on the fabric first, then cut it, and then sew it. Please understand that depending on how the fabric is cut and stitched, the spliced parts, such as hood, may not be exactly the same as the virtual proof. If you have special needs, please discuss with us first.

How long will it take for delivery ?

The custom printed hooded cloak is pre-ordered and customized, production time is about 3-7 days, after production is completed, we will send the package to the courier company, they will provide a tracking number, the transit time is different.

• Average express shipping time 5-10 days, faster
• Average postal shipping time 8-20 days, slower, the shipping time varies to different regions, such as 7-12 days to the US, 7-20 days to Canada, 6-8 days to the UK
• Remote areas will take longer, restricted area will not deliver
• Packages entering the EU require to pay VAT, in some countries, you have to clear customs yourself, such as Spain
• The transportation reference time is provided by the courier company, for reference only, not a guaranteed shipping time.

There is a 2kg limit for postal shipping packages, if the weight exceeds its limit, we will split it into multiple packages and send them in batches.
for small quantity, postal shipping is cheaper,
for large quantity, express shipping is cheaper.

How can i check the shipping status of my order ?

We will offer you the tracking number, below i list some tracking links of our finished order for your reference, and you can see how long it might take.
Delivery speed : express shipping (fastest) > priority postal shipping (fast) > standard postal shipping (standard)
Click the toggle button to view the shipping times for different shipping methods

Precautions

1. Import duties are the responsibility of the importer(you), each country has different regulations, for small quantities, most have no tariffs.
2. For goods shipped to Europe by air express, you must have a tax number and be able to handle imports, otherwise the goods will be destroyed by your customs.
3. Due to the wrong address, the recipient's refusal, etc., the delivery fails and the package is returned, and you will be responsible for the return fee.
4. This is a custom item, manufacturing based on your requirements, and cannot be returned or refunded.

Contacts

Pricing and availability subject to change without notice.
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